FAQs

Frequently Asked Questions


To make a return, please call us at (65) 6338-7890.

Please follow the below checklist:

  • Items must be returned in the condition they were received, including all accessories, documentation and packaging materials.
  • The product should be packed in the original product box.
  • When repacking the product box, avoid using duct tape or other adhesives that can leave a residue on the box.

If you believe you’ve received a defective product, call us at (65) 6338- 7890, and speak with a Tech Support specialist.

If there’s a problem with your order, the first thing to do is call us at (65) 6338-7890. We will take care of you, no matter what. We’ll do whatever it takes to fix the problem and make you happy.

On the checkout page, select Bank Transfer as your payment method.

In the Bank Transfer Information section, you will see the account information you need to transfer your payment.

Go to your local bank to transfer your payment.

After bank-in, please email us the scanned copy of the payment slip at sales@vmcdjs.com with the following details:

1. Order reference no.
2. Your name and contact no.
3. Payment amount
4. Date and time of bank in

Please note that order will only be processed after the cash is deposited.

Our bank account information below:

Bank: DBS Bank
Account No: 011 9017090
Account Name: Valentine Music Centre
Bank Branch: Rochor Road

If your order has not arrived please log in to your account to check that we have the correct delivery address for your order and your contact details are up to date.

If you still can’t find your package, please email us at sales@vmcdjs.com with your Order Number We’ll reply as soon as possible and do our best to locate your package. We will arrange a replacement or refund for you If it cannot be found.

If you are experiencing a problem when using our website, please call (65) 6338-7890 or simply email us at admin@vmcdjs.com.

If you have any questions, please call us at (65) 6338-7890 or send us an email at sales@vmcdjs.com or you can use our Live Chat Support on our website

For Single Item Order

  • Search for products, select options and click on the “Buy now” button.
  • Make sure you have selected right options, enter your billing and shipping addresses and select a payment method.
  • Proceed with payment and complete the order procedure.

 

For Multiple Item Order

  • Search for products, select options and click on the “Add to cart” button.
  • Proceed with shopping and add other products to your shopping cart.
  • Make sure you have selected right options, enter your billing and shipping addresses and select a payment method.
  • Proceed with payment and complete the order procedure.
  • Please provide precise order information and shipping address for faster and precise shipping.

If your order arrives damaged. Just let us know immediately by calling (65) 6333-7890 and we will get the issue resolved for you.

This can certainly be arranged. Just give us a call or email us.